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Field notes on agentic support

Product updates, playbooks, and lessons from teams running AI on the front line of every conversation.

Featured/guides

WhatsApp AI chatbot for Shopify: what actually works

What an AI agent on WhatsApp can really do for a Shopify store — live catalog answers, order lookups, and the 66% of chats real stores resolve without a human.

Vivollo Team··7 min read
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insights/5 min read

How much customer support can AI actually resolve?

Most published auto-resolution rates are inflated by how "resolved" is counted. Here's an honest framework — and the 66–71% we see in real deployments.