Proof, in their own words.
See how Vivollo answers, looks things up and hands off — in the words of the teams who run it across web and WhatsApp every day.
Trusted across travel, retail and services
From late-night ticket changes to WhatsApp shopping, these teams let Vivollo carry the routine — and step in only when a person truly should.
Booking help that never sleeps — in six languages
The challenge
Travelers ask about changes, refunds and ticket rules at every hour and in Turkish, English, German, Russian and more — far more than a team can answer live without long waits.
What Vivollo does
Vivollo answers from Turna's own help content with grounded retrieval, collects a PNR and surname to hand back a secure self-service link for ticket actions, and escalates to a person with a clean summary when a case needs one.
The outcome
Routine questions get an instant, on-brand answer in the traveler's own language, and the team sees only the cases that genuinely need a human.
- 72%
- Requests completed without an agent
- 94%
- Faster resolution
A traveler can message at 3am and get a complete answer in their own language — Vivollo finds it, hands back a secure link to change the ticket, and only involves us when a case genuinely needs a person.
A WhatsApp assistant that knows the catalog and the orders
The challenge
On WhatsApp, shoppers want sizes, stock, prices and order updates right now — a constant stream of repeat questions across a large, fast-moving catalog.
What Vivollo does
Vivollo searches live products by colour and size, looks up orders and shipping status through the store's commerce platform, advises on fit from the knowledge base, and passes wholesale or payment cases to a person — all inside WhatsApp.
The outcome
Customers get straight answers and order updates in seconds, and the team is freed from repeating the same product and shipping questions all day.
- ~8s
- Average first-response time
- 66%
- Resolved without an agent
It answers product and order questions the way our best salesperson would — instantly, on WhatsApp, and it knows exactly when to bring us in.
Turning “just browsing” couples into qualified leads
The challenge
Couples arrive unsure what they need — venue, vendors, budget and guest count all open — and generic search rarely turns that into a real enquiry.
What Vivollo does
Hera, Vivollo's assistant, asks a few warm questions, then recommends real listings that match — venue type, city, budget, guest count — as a carousel, and points couples to each listing to request a quote. It never invents prices or availability.
The outcome
Browsing becomes a guided shortlist, and the inbox starts producing qualified leads for vendors instead of only answering questions.
- ~8s
- Average first-response time
- 38%
- Chats that became qualified leads
It guides couples to the right venues and vendors and turns those chats into qualified leads — our inbox finally drives bookings, not just answers.
Ready to meet your AI agent?
Book a demo and we'll build a working agent on your real data — across WhatsApp, Instagram and your website. Live in days.