Your agent sees what customers send.
When someone sends a photo — a product, a damaged item, an error screen — Vivollo passes it to a vision model so the agent can recognize it and reply in context. The image joins the same agentic loop, so a snapshot can match a catalog item, start a return or hand off.
Sees photos · in-thread context · agentic · graceful fallback
The agent sees what your customer sees — and acts on it.
Show, don't describe
Customers rarely know the model number — but they can snap a photo. Vivollo passes the image to a vision model so the agent recognizes the product, reads the label or spots what's wrong, instead of asking twenty questions.
- product photorecognized
- error screenread
- damaged itemspotted
- label + serialextracted
A photo can trigger a tool
What the agent sees feeds the same agentic loop as text. A product photo becomes a catalog search; a damaged item becomes a return; an error screen becomes a fix — or a clean handoff with the image attached.
- photo → catalog search
- damage → return / warranty
- screenshot → fix
- context → handoff
Degrades gracefully
Vision is tier-gated and looks at the most recent images in the thread. If a provider hiccups or an image can't be read, the agent keeps the conversation moving with text instead of breaking the reply.
- recent imagesin thread
- tier-gatedby plan
- provider errorgraceful
- every channelattachments
From photo to resolution
How an image becomes an answer
A picture enters the same loop as a message — perceived, reasoned over and acted on.
- 01
Receive the image
A customer attaches a photo on any channel; it's captured and shown in the inbox.
- 02
See it
The image is passed to a vision model that reads objects, text and detail.
- 03
Reason in context
What it sees joins the thread — the agent reasons over the image and the conversation together.
- 04
Act on it
Match a product, start a return, fix the error — or hand off with the image attached.
Other attachments — video, audio, files — are captured and shown to your team, too.
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