Vivollo
ConnexeaseIntegrations · Connexease

Add an AI — without leaving your help desk.

Vivollo plugs into Connexease with two-way sync: it resolves the routine, assigns the rest to the right agent or group with full context, and writes everything back — so your team keeps the tool they already know.

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Vivollo AssistantOnline
I want a refund for a damaged item.
I'm sorry about that — this one needs a teammate. Letting them know now.
assign_agent· refundsassignedHanded over · resumes after

Help desk sync

Vivollo on top of Connexease

  • Two-way sync

    Conversations, status and context flow both ways — Vivollo and your help desk stay in lockstep, no copy-paste.

  • Assign to the right place

    Route to a specific agent or group automatically — by topic, sentiment or your own rules.

  • Custom fields & archive

    Set custom fields, tag and archive conversations — your existing workflows keep working.

  • Seamless human handoff

    When a human takes over they inherit the full thread and the AI's context — and Vivollo resumes after.

Works with

Live HandoffEscalate to humans with full context, then resume.Unified InboxEvery channel in one inbox — context follows the customer.Agentic AIActs on real data — tools, memory, resolution.

Ready to meet your AI agent?

Book a demo and we'll build a working agent on your real data — across WhatsApp, Instagram and your website. Live in days.

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