Channels overview

A channel is simply where a conversation happens. Your customers are scattered across WhatsApp, Instagram, your website, and more — and they don't think of those as separate worlds. Channels are how you bring all of them into Vivollo, so one agent and one history serve them everywhere.

You connect a channel once, in the Channels page, and from then on its messages flow into Vivollo like any other conversation.

The channels you can connect

Vivollo groups channels by what they're for:

• Your website — the web widget, an embeddable chat you drop onto your site. The quickest one to get started with.
• Messaging apps — WhatsApp and Instagram (both DMs and comments), where so many customer conversations already happen.
• Help desks — Connexease, Gupshup, and Grispi, if you already run support through one of these.
• Your store — Shopify, WooCommerce, Ticimax, and Trendyol. These aren't chat channels; they give the agent live access to your catalog and orders.

One agent, one customer, everywhere

Here's the idea that makes channels powerful: no matter how many you connect, there's still one agent and one customer history behind them. Someone who DMs you on Instagram and later messages on WhatsApp is the same person to Vivollo, and the context follows them.

That means you build your flows, assistants, and knowledge once, and they serve every channel. You're not rebuilding your agent per app.

A small thing that feels big: handling bursts

People don't message like they're filling out a form. They send a thought, then another, then a third — "hi", "quick question", "do you ship to Ankara?" — in three rapid bubbles.

On messaging channels, Vivollo waits a beat for the customer to finish before replying, so the agent responds to the whole thought at once instead of interrupting itself three times. It's a small touch that makes conversations feel natural rather than robotic.

Getting started

If you're just trying things out, start with the web widget — it needs nothing but pasting a snippet onto your site, and you'll have somewhere to test your agent in minutes. The messaging channels take a few more credentials, which each channel's page walks you through.

→ Web widget is the fastest first channel.