Findings

Patterns Vivollo spots on its own — what's rising, what's falling, and what's unusually connected — so you don't have to go looking.

Explorer is brilliant when you know what to look for. But the most important shifts are often the ones you'd never think to check. Findings is Vivollo watching your conversations for you — surfacing notable patterns automatically, so you hear about a problem while it's still small.

What a finding is

A finding is a pattern Vivollo noticed and thought you'd want to know about. There are three kinds:

Rising — something is climbing notably. A topic, a complaint, a request type is showing up much more than it was. Often the earliest warning that something changed.
Falling — something is dropping off. Useful both ways: a falling complaint is good news; a falling sales topic might not be.
Connected (correlation) — two things show up together far more than chance would explain. "Negative sentiment appears three times more often in conversations about delivery" points you straight at a root cause.

Each finding comes with the numbers behind it — what changed, by how much, over what period — so you can judge whether it matters.

How to use them

Findings work best as a habit rather than a deep dive:

Skim them regularly. A quick scan tells you whether anything unusual is afoot.
Click in for the detail. See the metrics behind a finding to gauge its size.
Jump to Explorer to investigate. A finding tells you what shifted; Explorer and the underlying conversations tell you why.
Dismiss the ones you expect. Seasonal spike you already know about? Dismiss it so your feed stays focused on the genuinely surprising.

Findings find themselves

You don't configure findings or run a report. Vivollo checks for these patterns on a regular cadence and adds new ones to the feed as they emerge. It also avoids repeating itself — once you've seen a particular pattern, it won't keep re-surfacing the same one.

Treat Findings as your early-warning system. The whole value is time: catching a rising complaint when it's a handful of conversations, not after it's become a flood. A two-minute skim a few times a week is usually all it takes.

From a finding to a fix

A finding is a starting point, not a conclusion. The path from here is always the same:

Finding ("delivery complaints rising") → Explorer (read the conversations) → Action (fix the process, add knowledge, adjust a flow)

And when a finding points at something the agent simply couldn't answer, that's a Knowledge Gap — which Vivollo can help you close directly.