What is Vivollo?
Meet the AI agent that answers customers, looks things up, and gets work done across every channel you sell on.
Imagine your best support rep. The one who knows the catalog by heart, remembers every regular customer, never loses patience at 2 a.m., and quietly knows when a question is above their pay grade and needs a human. Now imagine that person could be in a hundred conversations at once, on WhatsApp, Instagram, and your website, all at the same time.
That's Vivollo.
Vivollo is an AI agent for customer support and sales. It doesn't just reply with canned text — it does things. It reads your product catalog, looks up an order's shipping status, recommends the right item, remembers what a customer told it last week, and hands the conversation to a teammate the moment a human touch is needed. All of it happens in the channels your customers already use, with the context following them wherever they go.
More than a chatbot
Most "chatbots" are decision trees in a trench coat. You click a button, you get a pre-written answer, and the moment you ask something slightly off-script, the whole thing falls apart.
Vivollo works differently. It's an agent — it reasons about what the customer actually wants and uses real tools to finish the job:
- A customer asks "Where's my order?" → Vivollo verifies who they are, looks up the order, and tells them exactly where the package is.
- A customer asks "Do you have this in a size 38?" → Vivollo searches your live catalog, filters by size, and shows the ones in stock.
- A customer sends a photo of a damaged item → Vivollo can see the photo, judge what's wrong, and start a return.
- A customer gets frustrated about a refund → Vivollo recognizes the moment and passes the conversation to your team, with a full summary so nobody has to ask "so what's the problem?" again.
New here and want to see it work? Jump straight to the Quickstart and you'll have an agent live in a few minutes.
One agent, every channel
Your customers don't think in "channels." They message you on Instagram in the morning, follow up on your website at lunch, and reply on WhatsApp that evening — and they expect you to remember the conversation.
Vivollo unifies all of it. WhatsApp, Instagram (DMs and comments), Messenger, your website widget, and help desks like Connexease and Grispi all flow into one place. The customer's history, profile, and context travel with them, so they never have to repeat themselves and your team never starts from zero.
What you can build with it
Vivollo is a platform, not a single feature. Here's the shape of what's inside, and where to read more:
| You want to… | The feature | Read |
|---|---|---|
| Connect WhatsApp, Instagram, your site, and more | Channels | Channels |
| Teach the agent your products, policies, and FAQs | Collections (Knowledge) | Knowledge & Collections |
| Shape how the agent talks and reasons | Assistants | Assistants |
| Design the conversation step by step, no code | Flows | Flows |
| Keep the AI on-brand, safe, and compliant | Guardrails | Guardrails |
| See, take over, and resolve live conversations | Conversations | Conversations |
| Understand why customers reach out | Insights | Insights |
Who it's for
Vivollo is built for teams that talk to customers all day and want to do it better without hiring an army:
- Online stores drowning in "where's my order?" and "is this in stock?"
- Support teams buried under repetitive tickets across scattered apps.
- Sales teams who want every chat to have a real shot at becoming a sale.
It speaks fluent Turkish and English out of the box (and can auto-translate into a visitor's own language), and it's built with KVKK and GDPR in mind from the ground up.
Where to go next
You don't have to read this whole manual front to back. But if you're just starting out, this is the path we'd take:
- Quickstart — get a working agent live.
- Core concepts — the handful of ideas everything else is built on.
- Navigating the panel — a quick tour so you always know where you are.
Let's get you set up.